These terms apply when you use the LuminAsset website or the LuminAsset app, coming soon to iOS and Android. By using either, you agree to them. If you don’t agree, please don’t use them. How we use your personal information is explained in our Privacy Policy, and cookies in our Cookie Policy.
Who we are
The website and the app are run by LuminAsset Ltd, registered in England and Wales, company number 17219818. Our registered office is 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.
What we do, and what we don’t
We are an independent energy consultancy. We read your roof from above, estimate what solar could do for it, with and without a battery, arrange a survey to check the numbers and introduce one installer. We stay on the job through installation and sign-off.
We don’t install. The installer you choose to go ahead with contracts with you directly, and they are responsible for the installation, the equipment they supply and the workmanship warranty they give.
If we charge for anything, or receive a payment in connection with an introduction, we’ll tell you before you agree to it. Nothing on the website or in the app is financial or legal advice.
Estimates
An estimate is an indicative range, not a quote or an offer. We work it out from aerial imagery of your roof and the assumptions it states, such as what you pay for electricity, what you’d be paid for exporting and how much you use. Aerial imagery can’t show everything, so the figures are confirmed only after a survey. The price you pay for an installation is the one in the installer’s quote and contract.
Any saving depends on how you use electricity, the weather and your tariffs. Tariffs and export rates vary by supplier, and we can’t guarantee any saving.
Introductions
When you’re ready, we introduce one installer who meets our published criteria: seven checks covering accreditation, insurance, price and reviews. We check them before every introduction, and we check the installer’s quote for your roof against the market before it reaches you.
We pass your job file to an installer only with your agreement, and you decide whether to go ahead. Asking for an estimate or having a survey commits you to nothing.
We choose installers carefully, but we don’t carry out or guarantee their work. Their contract with you sets out what they’ll do and what they guarantee. We keep the warranties for your system together and, if something isn’t right, help you chase the installer or the manufacturer.
Sign-off also depends on others: certificates, the grid notification and export payments involve the installer, your local grid operator and your energy supplier. We chase until each is done, but we can’t control how long they take.
Your responsibilities
Please:
- give us accurate information, and tell us if anything changes;
- make sure you’re entitled to arrange work on the property, with any approval you need, such as your landlord’s;
- check first whether your home needs planning permission: most home solar is permitted development, but listed buildings, conservation areas and flats can need it;
- give the surveyor safe access on the agreed day, including to the loft hatch and a clear path to the fuse box and meter;
- only give us someone else’s personal details, such as your landlord’s, if you’re entitled to;
- keep your app sign-in details private, and tell us straight away if you think someone else has used your account.
Using the website and the app
You may use the website and the app for your own lawful, personal purposes. You must not:
- use them unlawfully or fraudulently, or give false information;
- try to get into any part you’re not authorised to use, or into our systems or anyone else’s account;
- copy, scrape or harvest content or estimates with automated tools, or make requests in bulk;
- introduce viruses or harmful code, or do anything that could damage or overload them;
- copy, modify or reverse-engineer the app, except where the law allows.
We may suspend or end access for anyone who breaks these terms. We work to keep the website and the app available and accurate, but we can’t promise they always will be, and we may change or withdraw features.
If you download the app from an app store, that store’s terms also apply to the download. These terms are between you and us, not the store, and we are responsible for the app and for supporting it.
Intellectual property
The website and the app, and everything on them, including text, designs, graphics, software, our name and logo and the Photon character, belong to us or to those who license them to us. You may view and print pages, and keep copies of your own estimate and documents, for personal use. You may not copy, republish or use any of it commercially without our written permission.
Links to other websites
The website and the app may link to other websites, such as the public registers where an installer’s accreditation can be checked. We don’t control them and aren’t responsible for their content. A link isn’t an endorsement.
Our liability to you
We provide our service with reasonable care and skill. If we break these terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result. Loss or damage is foreseeable if it is obvious it will happen, or if we both knew it might happen when you started using our service.
We are not responsible for:
- the installation, the equipment supplied or the installer’s workmanship, which are the installer’s responsibility under their contract with you;
- a difference between an estimate and the final price or performance, where we prepared the estimate with reasonable care;
- delays or failures caused by events outside our reasonable control;
- business losses, such as loss of profit or business opportunity, as our service is for your home.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law. Nothing in these terms affects your statutory rights as a consumer.
Changes to these terms
We may update these terms, for example when the app is released or our service changes. The date on this page shows when they last changed, and if a change significantly affects you, we’ll tell you before it applies.
Law and disputes
These terms are governed by the law of England and Wales, and you can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring them in your local courts.
If you’re unhappy with anything we’ve done, please tell us first, and we’ll try to put it right.
Contact us
- Email: info@luminasset.co.uk
- Freephone: 0800 593 0413
- Post: LuminAsset Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
