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Warranties and aftercare

Three layers of cover, and we’re the first call.

We chase every certificate, the grid notification and your export payments until each is done, and keep all the paperwork on one file, so when something isn’t right there is one number to call.

Contact us Who covers what
Layers of cover
Three
Who to call first
Us
Sign-off chased
Until each is done

Warranties and aftercare

Covered in layers. Call us first.

A solar system carries more than one warranty. Each covers something different, and each comes with its own paperwork. We keep them together, and when something isn’t right, we’re the first call.

Insurance-backed guaranteeKeeps the workmanship warranty good if the installer stops trading.
Workmanship warrantyThe installer’s promise for the fixings, the wiring and the work itself.
Manufacturers' warrantiesThe panels, the inverter and the battery, each covered by the company that made it.
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Your home

We know who fitted it, what they promised and who to chase. Contact us

Call us first

One call, whoever’s warranty it is.

A fault can sit with a panel, the inverter, the battery or the work itself, and each is covered by a different warranty, with a different company behind it. You shouldn’t have to work out which before you pick up the phone.

Tell us what you’re seeing. We check it against the paperwork we hold, work out whose warranty it falls under and chase the right company. If the installer has stopped trading, the insurance-backed guarantee keeps the workmanship warranty good, and we know where to take it.

Support and aftercare
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After you say yes

From introduction to sign-off, we stay on it.

From the introduction to the last certificate. Sign-off itself is three jobs (03, 04 and 05), and we chase each until it’s done.

  1. The introduction

    One installer, their quote already checked against the market, with the survey notes and photos already on file.

  2. The install

    Grid approval first, if the system needs it. Then scaffold, array, inverter, and a battery if you chose one. We keep in touch with the installer throughout.

  3. Certificates issued

    The certificates for the system and its electrical work are issued. We chase until they are in your hands.

  4. The grid notified

    Your DNO, the company that runs your local grid, is told about the system. Small systems are usually notified after connection; larger ones need approval first.

  5. Export payments applied for

    MCS certification makes the system eligible for Smart Export Guarantee payments, at a rate each supplier sets. We chase the application until it is done.

How export payments work

One file

What we keep, and what we chase.

What we keep on file

  • The roof we read from above
  • The survey notes and photos
  • The quote, checked line by line
  • The certificates and sign-off paperwork

What you hold at the end

  • A certificate for the system
  • A certificate for its electrical work
  • A warranty from each manufacturer
  • The installer’s workmanship warranty
  • The insurance-backed guarantee

Warranties and aftercare · questions

Asked after the install.

01What if the installer stops trading?

The insurance-backed guarantee keeps the workmanship warranty good. Every installer we introduce must have one, and we confirm the insurer and the cover in writing first.

02Are export payments part of sign-off?

Yes. Applying for them is one of the three things sign-off covers, and we chase until it is done. The rate is set by each supplier, and it varies.

03How long do the warranties last?

It depends on the layer and the manufacturer. The batteries we price carry a ten-year manufacturer’s warranty; panel and inverter terms vary by manufacturer, and the quote must name each one. We keep every document together, so the answer is one call away.

04Can I watch what the system generates in the app?

Not yet. Production monitoring is planned for a later phase.

Every question

From the guides

Read more before you decide.

Every guide explains one part of the job in plain English.

Rooftops carrying solar panels in low evening sun, chimney smoke rising

Before you buy · 5 min read

Reading a solar quote, line by line

What each line of a solar quote should say, what is often missing, and the questions worth asking before you sign.

Read the guide
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Money · 5 min read

Export payments, in plain English

How the Smart Export Guarantee works, what has to be in place before payments start, and why part of a solar saving is export income.

Read the guide

Keep reading

The rest of the service.

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Estimate or survey

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Our estimate is free. If you proceed to survey, our partner installer invoices you directly; we receive a referral fee from them, never from you, and it never affects which installer we introduce.

We use these details only to send your estimate and arrange a survey. Privacy Policy

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